Mail Mastery


Simply copy, paste and customize 250 Email Templates to get the answers you want from clients and seal the deal with 30 Business Documents to boot.

Whats Included:

250 customizable email templates covering every aspect of client communication
A range of 30+ essential business documents such as invoices, proposals, and client intake guides
Email templates available in Notion and Word Doc formats for maximum flexibility
Time-saving and hassle-free solution for busy service-based businesses and freelancers
Professionally crafted templates that you can easily adapt to your brand and communication style


Improve your business's efficiency and productivity by saving time on repetitive tasks
Impress clients with clear and professional communication that reflects your brand
Avoid miscommunication and misunderstandings by using templates specifically designed for client communication
Reduce stress and anxiety associated with handling client communication by having a reliable and comprehensive set of templates at your fingertips
Grow your business with ease by streamlining your operations and focusing on what you do best - delivering quality services to your clients.

Mail Mastery has Email Templates for virtually all situations like when...

Fundamental Emails

You Receive an Enquiry
A Prospect has Booked a Call to Find Out More About Your Product and Services
You Submit the Proposal
You Send the Contract
The Client Onboarding Guide Is Sent to the Client
You Send the Initial Invoice
A Payment is Made by the Client
You Send More Invoices
The Project Is Open for Review
Approval on Revisions Is Needed

Services, Solutions & Offerings

A Client Shows Interest in Your Services But Doesn't Send Any Details
A Prospect Is Unwilling to Sign a Contract
A Client Wants to Book in a Call
Changes to Your Service Offerings
Refusing to Work Again with a Previous Client
A Client Decides to Go with Another Service Provider
A Client Has a Request That You Can't Work on at the Moment
A Client Isn't Happy with Work You Produce
You're Unable to Perform a Requested Task
A Client Backtracks on a Previous Request
A Client Has Requested to Cancel Their Contract

Marketing & Promo

Reaching Out to Collaborate with Other Businesses
Get an Influencer Onboard for Endorsements
Following Up After a Networking Event

Onboarding Clients

Onboarding New Clients
Signing Legal Docs
Getting the Client set up with the Project Management App
Getting the Client set up with File Sharing
Potential Clients & Getting Paid
A Client Says You're Too Expensive
You Increase Your Rates
A Client Wants Work Done Without Paying for It
A Client is Late in Making a Payment
A Client Wants A Refund
A Client Says They Can't Make the Final Payment

Project Schedule & Scope

A Client Can't Come to a Decision About the Project
When a Client Is Delaying the Timeline
A Client Wants More Revisions Than Contract Permits
When a Client Disappears or Is Not Reachable
A Client Asks to Extend the Timeline

Business Boundaries

When a Client Contacts You Outside of Office Hours
When a Client keeps trying to Contact You Outside of Office Hours

Handling Customer Service

Responding to Positive Client Feedback
Reinforce a Positive Relationship After an Issue Has Been Solved
Responding to Negative Client Feedback
Responding to Complaints
A Customer Case can’t be Resolved
Following Up after No Response

Ric Arthur